IAOP is a global, membership-driven organisation committed to helping shape the future of outsourcing as a profession and as an industry. It serves the needs of organisations, executives, and professionals through networking, research, professional development, training, certification, and advocacy programs.

“This appointment is in recognition of the deep expertise of Business Catalyst in how to make outsourcing work and the contribution that the Firm and Zia have made globally to helping organisations, through a balanced and sound commercial approach, recognise that a lot of business process and change management work needs to be done to extract value from outsourcing relationships,” said Michael F Corbett, Executive Director of IAOP.

IAOP is a global, membership-driven organisation committed to helping shape the future of outsourcing as a profession and as an industry. It serves the needs of organisations, executives, and professionals through networking, research, professional development, training, certification, and advocacy programs.

IAOP Vision,

• Build the largest, most active global network of organisations and individuals involved in outsourcing
• Set the de-facto standard for professional expertise and conduct
• Shape the future of outsourcing as a management practice and as

an industry

Formed in March 2005 in the USA, IAOP is led by Michael F Corbett, Executive Director.

Zia has also been appointed as a member of the Research Committee in the US. The Research Committee sets the research agenda for the association and oversees its development, delivery and dissemination. Topics to be considered include best practices, industry trends, and performance and professional benchmark data, such as pricing, service levels, contracting, operational structures and salaries.